Santeon understands enterprise business demands of organizations are changing and varied. With that in mind, and keeping with our overall principle that solutions must be flexible, Santéen offers an option for Business Process Outsourcing / Automation. It's your business. We feel it should be your choice. We are a technology-driven Business Process Outsourcing (BPO) and a Business Process Automation company that uses our software tools and technology to assist organizations to realize higher process efficiency as well as reduced operational costs through process outsourcing or automation. While our solutions are inexpensive to host and easy to maintain, we do recognize that some organizations prefer to have these services outsourced. Increasingly, a variety of organizations find it strategic to reduce costs, improve services and focus on the key capabilities of the organization by outsourcing. Having Santeon mange these processes on behalf of your organization frees your staff to focus more on corporate strategic goals and objectives. Santeon assists many organizations with their back-office outsourcing that includes internal business functions such as billing or purchasing as well as front-office outsourcing that includes customer-related services such as marketing or tech support. Using the Santeon-unique approach to process efficiency, organizations realize the following immediate values:
- Dramatic decrease in operational costs
- Significant increase in employee, customer, and partner response time and accuracy in data processing
- Higher management control and oversight of processes
- Increased focus on core business processes (when non-core processes are outsourced)
- Increased process efficiency for automated internal processes
Santeon BPO/BPA Methodology
Santeon BPO/BPA methodology relies on the Business Process Management Discipline of conducting a robust and measurable analysis of the current "as-is" process leading to the desired "to-be" process ensuring quantifiable desired outcomes using it's industry standard Modeling and Simulation module. Once the "to-be" process is identified, the Santeon XIP platform is applied to automate all aspects of the process connecting systems, applications, and users. Additionally, the process is measured and monitored after specific Key Performance Indicators (KPI) and Service Level Agreements (SLA) are set using Santeon's advanced Business Activity Monitor (BAM) module. This allows customers to monitor their automated and/or outsourced processes in real-time.
Santeon process analysis and solution design identifies the most efficient process to performing the task. In collaboration with our customers, a decision to outsource the process or to automate it and mange it internally is made based on business strategic objectives and the types of processes addressed.
Santeon Business Process Outsourcing (BPO) as well as Business Process Automation (BPA) supports many industry verticals and horizontal processes. The following are only a subset of the many processes from which organizations could benefit by outsourcing or applying automation solutions.
Data Management
- Form Processing
- Data Conversion Services
- Data Entry Services
- File Processing
- Data Editing
- Data Formatting
- Data Searching
- Data Capture
- OCR, Data Scanning and Image Scanning
- Data Validation
- Data Verification
- Data Identification
Human Resources Processing Services
- Benefits Enrollment/ Administration
- Payroll services
- Hiring and Recruitment Processing
- Personnel administration
- Payroll Processing
- Reporting
- Help desk Management
- General Administrative activities
- Records management
Procurement Services
- Transactional Procurement: procure-to-pay process.
- Auctioning Services: for purchase price negotiation.
- Tendering Services: for bid comparison.
Life Insurance Services
- Claims processing
- New business processing
- Policy administration
- Insurance agents administration
- Premium/installments administration
Property and Casualty Insurance Services
- Claims processing
- New business processing
- Policy administration
- Premium/installments administration
Annuity Insurance Services
- New business processing
- Policy administration
- Insurance agents administration
- Premium/installments administration
- Premium research and reconciliation
Health Insurance
- Claims processing
- New business processing
- Policy administration
